Warranty & Return
30 Days Money Back Warranty
(1)If you are not satisfied with our product because it doesn't work, you can send them back to us in 30 days after you receive it for refund, in this case, we don't refund the shipping fees.
(2)If the product works but you don't like it, you can send it back for refund, in this case we will charge 15% restock and handling fee and don't refund the shipping fees.
Lifetime Exchange Warranty
If the product doesn't work, you can send them back to us for exchange. Buyers pay the shipping fees for sending back to us, and we pay the shipping fees for resending them to buyers.
The warranty is voided when damage is caused by:
- Improper handling, neglect or failure to operate the product following the directions provided.
- An outside force beyond the control of PROSFP (eg. flood, fire).
- Any repair or opening of the product by the dealer or end-user.
No matter for any reason, buyers should pay the shipping fees to return the unsatisfied goods and No matter for exchange or refund, buyers should send our products back first. After we receive the returned item(s), we will process the refund or exchange immediately.
(1)Please write a note with your order ID or payment number so that we can find the order details.
(2)If the buyer sent defective items which are purchased from other sellers, we refuse to do any after-sales service and will charge handling fee and shipping fee in order to send these items back to you.
How to return?
If you want return the product, you need to contact us for the return instructions, because we need to make sure of the problem before return. You can email us: firstname.lastname@example.org, do write the order ID and the detailed problem.
If we accept you return the items, please DO write a note in English with your order ID or payment number so that we can find the order details.